Terms and Conditions ZPlay —
Official Platform User Guide

Welcome to ZPlay, an online entertainment platform operated under the ZPlay brand for the Malaysia market. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and ZPlay ("Platform", "We").

By accessing, browsing, registering, or using any part of the zplay platform — whether through our official website or mobile app — you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, along with the Privacy Policy and other policies published by zplay from time to time.

To register and use zplay services, you must meet the following requirements:

• At least 18 years old on the date of registration.
• A citizen or lawful resident of a jurisdiction where use of the platform is permitted.
• Not currently prohibited from using online gambling services under local laws.
• Not representing any business entity or third party when registering a personal account.
• Only one (1) active account is permitted per member in the zplay system. Holding multiple accounts is strictly prohibited.

Zplay reserves the right to request proof of identity or supporting documents at any time to verify your eligibility. The KYC (Know Your Customer) process is a standard requirement that all members must fulfil before their first withdrawal is processed.

When registering a ZPlay account, you are required to provide truthful, accurate, current, and complete information. Any false or misleading information provided during the registration process may result in your account being suspended or terminated without prior notice.

You are solely responsible for all activities that occur under your account. ZPlay will not be liable for any losses arising from unauthorized use of your account due to your own negligence.

• Keep your password secure and do not share it with anyone.
• Use an active, accessible email address for account recovery.
• Enable two-factor authentication (2FA) for stronger account security.
• Notify the zplay support team immediately if you suspect any suspicious activity on your account.

Zplay supports a variety of popular payment methods in Malaysia, including online bank transfers via FPX, e-wallets (Touch 'n Go eWallet, GrabPay), and other local payment methods listed on our platform. All transactions are processed using secure encryption technology.

Withdrawals will be processed within the stipulated timeframe based on your chosen payment method. ZPlay reserves the right to request identity verification before processing withdrawals to ensure the security of your funds.

Zplay does not charge any fees for deposits. However, some payment methods may impose third-party charges beyond our control. Any transaction enquiries can be directed to our support team, available 24/7.

Zplay offers a variety of bonuses and promotions from time to time to reward our members' loyalty. Each bonus offer is subject to specific terms and conditions published alongside the relevant promotion.

• All bonuses are subject to the rollover requirements stated in their respective promotional terms.
• Bonuses cannot be transferred between accounts or redeemed directly for cash unless the wagering requirements have been met.
• Zplay reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Abuse of the bonus system, including the use of multiple accounts to claim the same bonus, will result in the cancellation of all bonuses and account termination.
• In the event of any discrepancy between translated promotional materials, the English version shall serve as the definitive reference.

All games available on the zplay platform — including slots, live casino, sports betting, and other games — have their own rules that every member must follow. You are encouraged to read the rules of each game before you start playing.

Zplay uses certified, independently audited Random Number Generation (RNG) to ensure fairness across all casino games. Sports match results are based on actual outcomes as reported by the relevant sporting bodies.

Zplay takes your data security seriously. All personal information and financial transactions are protected by 256-bit SSL encryption technology. Our platform is regularly audited by independent third parties to ensure that security standards are consistently maintained.

You agree that ZPlay may collect, process, and store your personal data in accordance with our separately published Privacy Policy. Your data will not be shared with third parties without your consent, except as required by law or the relevant authorities.

• Zplay will never ask for your password via email, SMS, or live chat.
• Always make sure to log out of your account after each session, especially on shared devices.
• Report any unauthorized access to our support team immediately.

Zplay genuinely cares about the wellbeing of our members. We believe that online entertainment should remain an enjoyable activity and should not place pressure on your daily life.

Our platform provides a range of self-control tools that you can use at any time:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Session Time Limit: Limit the duration of your gaming sessions.
• Account Break: Temporarily suspend your account for a set period if needed.
• Self-Exclusion: Option to permanently exclude yourself from the platform.

For more information on the responsible gaming measures we provide, please visit the Responsible Gaming ours.

Zplay reserves the right to suspend or terminate any member's account at any time if there is a breach of these terms and conditions, including but not limited to:

• Providing false information during registration or the KYC process.
• Owning or using multiple accounts.
• Fraud, money laundering, or other illegal activities.
• Abuse of the bonus or promotions system.
• Threats or harassment directed at staff or other members.
• Violating the established game rules.

If your account is terminated for legitimate reasons, any eligible remaining balance will be returned upon completion of the investigation, subject to applicable laws.

Zplay shall not be liable for any indirect, incidental, or consequential losses arising from the use of our platform, including losses due to technical disruptions, internet connection failures, or damage to your own device.

Nevertheless, zplay is committed to resolving every complaint submitted in a transparent and fair manner. All disputes must be submitted through our official support channels within 30 days of the date of the incident.

Zplay reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any changes will take effect immediately upon publication on our platform.

We will endeavour to provide registered members with reasonable notice via email or in-platform notifications when significant changes occur. Your continued use of the zplay platform after changes are published will be deemed as your acceptance of the amended terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through final negotiation before any legal action is taken.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be severed from this document and shall not affect the validity or enforceability of the remaining provisions.

For any enquiries regarding these Terms and Conditions, please contact our support team via live chat within the platform or our official email at [email protected].