ZPlay is committed to protecting your privacy. This document clearly explains how we collect, use, and safeguard your personal information at all times.
ZPlay ("we", "Platform", "service") respects the privacy of all users and registered members. This Privacy Policy is established to transparently explain how we handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
By using the zplay platform — whether through the official website at zplay.onl or our mobile app — you agree to the data collection and usage practices described in this document. If you do not agree, please discontinue use of our platform.
Your privacy is not merely a legal obligation to us — it is a moral responsibility we take seriously. Your data has never been and will never be sold to any third party for advertising or marketing purposes.
ZPlay collects your personal data through several methods: directly from you, automatically during platform use, and through the mandatory KYC (Know Your Customer) process.
| Data Category | Sample Information | Purpose |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Account verification & KYC |
| Contact | Email address, phone number | Communication & security |
| Financial | Bank account number, account holder name | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser | Security & analytics |
| Usage | Game history, bets, wins | Responsible services & games |
We do not collect sensitive information such as medical data, religious beliefs, or political affiliations. All data collected is the minimum necessary to provide you with a safe, high-quality service.
The personal data we collect is used solely for the purposes stated below:
ZPlay does not use your personal data for third-party advertising purposes or sell user profiles to other companies.
ZPlay continuously invests in the latest security infrastructure to ensure your personal data is always protected. The following are the security layers we employ:
Bank card details and sensitive financial information are never stored directly in our systems — all financial transactions are processed through certified integrated payment processors.
ZPlay does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where data sharing is required:
All zplay third-party partners are required to uphold the same rigorous privacy and security standards as our own. We have zero tolerance for any unauthorised use of data by any party.
The zplay platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our platform.
We use the following types of cookies:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality.
Under Malaysia's PDPA and our own policies, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you.
Correcting inaccurate or incomplete data.
Requesting deletion of your data, subject to legal obligations.
Objecting to data processing for specific non-mandatory purposes.
Receiving your data in a machine-readable format.
Restricting the processing of your data under certain circumstances.
To exercise any of the rights above, please contact our support team via live chat on the platform. We will process your request within 30 business days.
ZPlay retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain certain records as required by law:
Once the retention period expires, your data will be securely deleted or converted to an anonymised format that cannot be identified.
The zplay platform may contain links to third-party websites or services in certain contexts. This Privacy Policy does not cover the privacy practices of those sites. We encourage you to read the privacy policy of each third-party site you visit separately.
ZPlay is not responsible for the content, privacy policies, or practices of third-party websites. Such links are provided solely for convenience and do not imply endorsement or verification by ZPlay.
The zplay platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from children or minors.
If we become aware that a child's personal data has been collected without consent, the account in question will be terminated immediately and all associated data will be deleted.
Parents or guardians who believe their child has registered a zplay account are encouraged to contact our support team immediately so that appropriate action can be taken.
ZPlay reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to registered members via email or in-platform notification at least 14 days before the changes take effect.
The "Updated" date at the top of this page reflects the latest version of this policy. Continued use of the zplay platform after changes are published constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
We are committed to resolving every privacy-related inquiry transparently, fairly, and within a reasonable timeframe. Your satisfaction and trust are zplay's top priority.
Six data protection commitments we uphold for every Malaysian member.
Every bit of data you transmit is protected with 256-bit SSL encryption — the same technology used by international banking institutions.
Your personal data has never been and will never be sold, rented, or shared with any third-party advertiser or data broker.
ZPlay operates in compliance with Malaysia's Personal Data Protection Act 2010 and relevant international data protection standards.
Our identity verification process is handled in a secure, encrypted environment. Your IC or passport document is never stored in its original form.
You may request access, correction, or deletion of your personal data at any time through our official support channels.
Our security and privacy systems are periodically audited by certified independent auditors to ensure the highest standards are consistently maintained.
Create your zplay account today and enjoy a safe, transparent online entertainment experience trusted by thousands of Malaysian members.